Privacy policy

Last Updated: 26 October 2026

At The Gift Marche Chennai, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, https://thegiftmarche.in, place an order, or contact us.

Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information:

  • Full name

  • Email address and phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Personalization details, photographs, or messages provided for customized gifts

  • Information submitted through contact forms or customer support enquiries

  • Technical information such as IP address, browser type, device information, and website activity

We collect information necessary to provide our products, process orders, and improve our services.

How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfil orders

  • Arrange shipping and delivery

  • Communicate order updates and respond to enquiries

  • Create personalized and customized gifts

  • Process eligible cancellations, returns, and refunds

  • Improve website functionality and customer experience

  • Detect fraudulent transactions and protect our website

  • Send promotional communications where permitted, with an option to unsubscribe

We use customer information for legitimate business purposes and in accordance with applicable laws.

Sharing of Information

We may share necessary customer information with trusted third-party service providers, including:

  • Shipping and logistics partners

  • Payment gateway providers

  • Website hosting and e-commerce service providers

  • Technology, analytics, and customer support providers

Information is shared only as necessary to provide services, operate our business, comply with legal obligations, or protect legitimate interests.

We do not sell customers' personal information to third parties.

Payment Information

Online payments are processed through payment service providers using their applicable security measures.

The Gift Marche Chennai does not intentionally collect or store complete credit card or debit card details on its own systems. Payment providers may process payment information according to their privacy and security policies.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

Some cookies may be placed by third-party services used on our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal or regulatory requirements.

Order and transaction records may be retained for periods required by applicable tax, accounting, or other laws.

Personalization materials, including photographs and messages, are retained only as needed for order fulfilment, support, or other legitimate purposes, subject to applicable retention requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

To submit a privacy-related request, email thegiftmarche@gmail.com.

We may need to verify your identity before processing certain requests. Some information may need to be retained to comply with legal obligations.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before sharing personal information.

Children's Privacy

Our website is intended for customers who can lawfully make purchases or who shop with the involvement of a parent or guardian.

We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information improperly, please contact us.

Changes to This Privacy Policy

The Gift Marche Chennai may update this Privacy Policy to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Business Name: The Gift Marche Chennai

Phone: +91 8072486136

Email: thegiftmarche@gmail.com

Address: 3/2, 2nd Street, Ganapathy Colony, Gopalapuram, Chennai, Tamil Nadu – 600086, India

Website: https://thegiftmarche.in

For general customer enquiries, please visit our Contact Us page.