Refund policy

Last Updated: 26 October 2026

At The Gift Marche Chennai, we take care in preparing and delivering our gifts, personalized products, and gift hampers. We want every customer to have a positive shopping experience.

Please read our Refund & Cancellation Policy before placing an order at https://thegiftmarche.in. This policy explains order cancellations, return eligibility, damaged or incorrect products, and refund procedures.

Order Cancellations

Customers may request order cancellation before processing or customization begins.
Once an order has entered production, personalization, or dispatch, cancellation may not be possible.
To request cancellation, contact us immediately at thegiftmarche@gmail.com or +91 8072486136 with your order number.
Approved cancellations may be subject to applicable charges or deductions, depending on the order's processing status and any costs already incurred. The applicable amount and reason will be communicated to the customer before the cancellation is finalized.
If we are unable to fulfil an order, customers will be informed and an appropriate refund will be arranged.

Customized & Personalized Products

Many products offered by The Gift Marche Chennai are made specifically according to customer requirements.

Personalized products featuring names, photographs, messages, themes, or customized designs are not eligible for change-of-mind returns.
Customers are requested to verify all personalization details before confirming their orders.
Changes or cancellations may not be possible after customization begins.
If a personalized product arrives damaged, defective, or materially different from the confirmed order, customers may request an appropriate resolution under this policy and applicable consumer protection laws.

Return Eligibility & Timeframe

The Gift Marche Chennai does not accept returns for change of mind, including for non-personalized products.

Return or refund requests may be considered under the following circumstances:

The product is damaged or defective upon delivery.
An incorrect product has been delivered.
The product is materially different from the confirmed order.

Customers must report visible damage or incorrect products within 24 hours of delivery by contacting our customer support team.

Customers should retain the product, original packaging, and relevant order information until our support team provides instructions.

The 24-hour reporting requirement does not limit any statutory rights or remedies available under applicable consumer protection laws.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please follow these steps:

Contact us at thegiftmarche@gmail.com or +91 8072486136 within 24 hours of delivery for visible damage or an incorrect product.
Provide your order number and a description of the issue.
Share clear photographs or videos of the product and packaging, where available.
Our team will review the request and may ask for additional information.
If the issue is verified, we will arrange an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Please do not send products back without contacting our support team for return instructions.

Refund Processing

Approved refunds will generally be initiated to the original payment method within 7–10 working days after approval.
The time taken for the refunded amount to appear in your account may depend on the payment provider or bank.
For approved order cancellations, the refundable amount will be calculated after any applicable and disclosed deductions.
Customers will be informed if additional information is required to complete the refund.

Return Shipping Charges

For verified damaged, defective, or incorrect products, The Gift Marche Chennai will arrange or cover reasonable return shipping costs where a return is required.

Customers should contact our support team for return instructions before dispatching a product.

Non-Returnable & Non-Refundable Situations

Returns or refunds are generally not available in the following circumstances:

Change-of-mind requests for personalized or non-personalized products.
Errors resulting solely from incorrect personalization details supplied by the customer, where the delivered product matches the confirmed order.
Minor variations in colour, decoration, or presentation that are consistent with the product description and do not constitute a defect.
Products damaged through misuse or improper handling after delivery.
Other circumstances excluded under the applicable product terms, subject to consumer protection laws.

These exclusions do not apply where a customer is legally entitled to a remedy for a defective, damaged, or incorrectly supplied product.

Bulk & Corporate Orders

For bulk, corporate, and event gifting orders, cancellation and refund conditions may vary depending on order quantity, customization requirements, and production status.

Any special conditions will be communicated during order confirmation.

Once production or personalization begins, cancellation may not be possible.

Damaged, defective, or incorrect products will be reviewed in accordance with applicable law and the agreed order requirements.

Shipping & Delivery Information

For information about delivery locations, shipping charges, processing times, and estimated delivery timelines, please review our Shipping & Delivery Policy.

Contact Us

For cancellations, returns, refunds, or order-related assistance, please contact:

Business Name: The Gift Marche Chennai

Phone: +91 8072486136

Email: thegiftmarche@gmail.com

Address: 3/2, 2nd Street, Ganapathy Colony, Gopalapuram, Chennai, Tamil Nadu – 600086, India

Website: https://thegiftmarche.in

For additional assistance, please visit our Contact Us page.