Refund policy

Effective Date: 14 July 2026

At The Gift Marche, every gift hamper and product is carefully curated, quality-checked, and packaged before dispatch. Since many of our products are customized or made to order, we generally do not accept returns or provide refunds once an order has been delivered or collected.

However, customer satisfaction is important to us, and we are committed to resolving genuine concerns.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.

To process your request, please provide:

  • Clear photographs of the damaged product

  • An unboxing video (if available)

  • Your order number

  • Details of the issue

The product must be unused and remain in its original packaging.

After verification, we may, at our discretion:

  • Replace the damaged product, or

  • Issue a refund where applicable.

Personalized & Customized Products

Most of our gift hampers are personalized and curated specifically for each customer.

For this reason:

  • Personalized products cannot be returned.

  • Customized hampers are non-refundable.

  • Minor variations in decorative elements, flowers, ribbons, or packaging may occur depending on product availability. Such changes will never affect the overall quality or value of your order.

Order Cancellation

Orders may only be cancelled before production or customization has begun.

Once a personalized order has entered production, cancellations cannot be accepted.

Please contact us immediately if you wish to cancel your order.

Pickup Orders

For orders collected directly from our Chennai studio:

  • Customers are requested to inspect the order during pickup.

  • Once the order has been collected, returns, exchanges, or refunds cannot be processed.

Contact Us

If you have any questions regarding your order, please contact us:

The Gift Marche

Phone: +91 98410 40804

Email: thegiftmarche@gmail.com