Terms of service

Last Updated: 26 October 2026

Welcome to The Gift Marche Chennai. By accessing or using our website, https://thegiftmarche.in, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before placing an order.

General

These Terms & Conditions apply to all visitors and customers using our website and services. By placing an order, you confirm that you are legally capable of entering into a purchase agreement under applicable Indian laws.

We may update these terms when necessary. Any changes will be published on this page.

Products & Services

All products displayed on our website are subject to availability. As many of our gifts and hampers are handcrafted or customized, minor variations in colours, decorations, packaging, or presentation may occur.

We aim to provide accurate product descriptions, images, and prices. If a significant product or pricing error is identified, we may contact you to resolve the issue before fulfilling the order.

Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR). Applicable taxes and delivery charges, where relevant, will be displayed during checkout.

Orders must be paid for using the payment methods available on our website. Payments are processed through third-party payment service providers.

We do not intentionally store complete credit or debit card details on our own systems.

Customization & Personalization

Certain products can be personalized with names, photographs, messages, themes, or other details.

Customers are responsible for providing accurate customization information before confirming an order.

Once production or personalization has started, changes or cancellations may not be possible.

If an item is delivered damaged, defective, or materially different from the confirmed order, please contact us in accordance with our Refund & Cancellation Policy.

Order Confirmation & Processing

After placing an order, customers may receive an order acknowledgement through the contact details provided during checkout.

Order acceptance and fulfilment are subject to successful payment, product availability, and verification of order details.

Processing times may vary depending on product type, customization requirements, and order quantity.

If we cannot fulfil an order, we will contact the customer regarding the available options, including an applicable refund.

Shipping & Delivery

We arrange deliveries according to the shipping options available for the customer's delivery location.

Shipping charges, estimated delivery timelines, and other applicable conditions are explained in our Shipping & Delivery Policy.

Delivery estimates may be affected by courier delays, weather conditions, public holidays, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing accurate shipping and contact information.

Returns, Refunds & Cancellations

Personalized and made-to-order products may not be eligible for returns or cancellations due to a change of mind once production has started.

For eligible non-personalized products, returns and refunds are handled according to our published Refund & Cancellation Policy.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within the reporting period specified in that policy.

Cancellation requests should be submitted as early as possible. Approval depends on the order's processing and customization status.

Nothing in these terms limits rights or remedies available under applicable consumer protection laws.

Intellectual Property

Website content, including text, images, logos, graphics, and original designs, belongs to The Gift Marche Chennai or the respective rights holders.

Unauthorized copying, reproduction, or commercial use of protected content is prohibited without appropriate permission.

Customers submitting photographs, messages, or designs for personalization confirm that they have the necessary rights or permission to use those materials.

Limitation of Liability

We make reasonable efforts to provide accurate information and fulfil orders as described.

To the extent permitted by applicable law, The Gift Marche Chennai is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes liability or customer rights that cannot lawfully be excluded.

Governing Law

These Terms & Conditions are governed by the laws of India.

Disputes will be handled in accordance with applicable Indian laws, including relevant consumer protection provisions and jurisdictional requirements.

Contact Us

For questions about orders, payments, deliveries, cancellations, or these Terms & Conditions, please contact:

Business Name: The Gift Marche Chennai

Phone: +91 8072486136

Email: thegiftmarche@gmail.com

Address: 3/2, 2nd Street, Ganapathy Colony, Gopalapuram, Chennai, Tamil Nadu – 600086, India

Website: https://thegiftmarche.in

For additional assistance, please visit our Contact Us page.