Shipping policy

Last Updated: 26 October 2026

At The Gift Marche Chennai, we take care in preparing, packaging, and delivering our gifts, personalized products, and gift hampers. This Shipping & Delivery Policy explains how orders placed through https://thegiftmarche.in are processed and delivered.

Order Processing

  • Orders are processed after successful payment confirmation.

  • Standard order processing takes 2–3 business days.

  • Processing time may vary depending on product availability, customization requirements, and order quantity.

  • Personalized gifts, handcrafted hampers, and bulk orders may require additional preparation time. Any applicable extended processing timeline will be communicated before order confirmation.

Customers placing orders for birthdays, weddings, corporate events, or other celebrations are encouraged to order in advance.

Delivery Locations

The Gift Marche Chennai offers delivery services across Chennai and selected serviceable locations in India.

Delivery availability depends on the product, delivery address, and shipping arrangements.

Customers can check delivery availability during checkout or contact our support team for assistance before placing an order.

Shipping & Delivery Timelines

Our standard processing and estimated delivery timelines are as follows:

  • Order processing: 2–3 business days after payment confirmation.

  • Delivery within Chennai: 2–4 business days after order processing.

  • Delivery to other serviceable locations in India: 7–12 business days after order processing.

Estimated total time from payment confirmation:

  • Chennai: Approximately 4–7 business days.

  • Other serviceable locations in India: Approximately 9–15 business days.

These estimates apply to standard orders. Personalized, handcrafted, and bulk orders may require additional preparation time, which will be communicated before order confirmation.

Business days exclude Sundays and applicable public holidays. Delivery estimates may also be affected by weather conditions, courier delays, or unforeseen circumstances.

Customers will be informed of significant known delays where reasonably possible. For assistance with a delayed order, please contact our support team.

Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as delivery location, product size, weight, and delivery method.

The applicable shipping charge will be displayed during checkout or communicated to the customer before order confirmation.

Same-day, express, or special delivery requests may involve additional charges.

Packaging & Handling

We carefully pack our products to help protect them during transit.

As many of our gifts and hampers are handcrafted, slight variations in packaging, decorations, or presentation may occur without affecting the overall product quality.

Delivery Issues & Delays

Customers are requested to provide accurate shipping addresses, contact numbers, and delivery instructions.

Delivery attempts may be unsuccessful due to:

  • Incorrect or incomplete delivery details.

  • Recipient unavailability.

  • Refusal to accept the delivery.

  • Courier or transportation disruptions.

If delivery is unsuccessful, our team will assist with the available options. Additional re-delivery charges may apply where appropriate and will be communicated before arranging another delivery.

For delayed or missing shipments, customers should contact our support team with their order number so we can investigate the issue with the delivery partner and arrange an appropriate resolution.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery to report visible damage or an incorrect item.

Customers should provide their order number and clear photographs or videos of the product and packaging, where available.

Our team will review the issue and assist with an appropriate resolution.

For complete eligibility conditions and refund procedures, please read our Refund & Cancellation Policy.

The reporting period does not limit any rights or remedies available under applicable consumer protection laws.

Same-Day & Urgent Deliveries

Same-day or urgent delivery requests may be accommodated depending on product availability, customization requirements, and delivery location.

Additional charges may apply for express or special delivery arrangements.

Please contact our team before placing an urgent order to confirm availability and applicable charges.

Contact Us

For shipping enquiries, delivery assistance, or order-related support, please contact:

Business Name: The Gift Marche Chennai

Phone: +91 8072486136

Email: thegiftmarche@gmail.com

Address: 3/2, 2nd Street, Ganapathy Colony, Gopalapuram, Chennai, Tamil Nadu – 600086, India

Website: https://thegiftmarche.in

For additional assistance, please visit our Contact Us page.